Shipping and returns policy


All orders placed before 12pm will be dispatched within 48 hours of purchasing (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Charges: shipping costs from £1.50 for orders up to 5 items, 6-20 items £4.00 and orders over 20 items, free shipping. Items over 2kg may require a signature.

GREATER UK – (Scotland, Isle of Man, Outer Hebrides, Orkney, Jersey, Guernsey, etc)

The same shipping pricing and policies apply, however we can't guarantee normal delivery times.


We currently do not delivery to areas outside of the Greater UK (listed above).


Thank you for shopping with Willow & Wilde Designs. If for any reason you are not satisfied with your order, we are more than happy to process a refund or exchange within 30 days of receipt. We would like the opportunity to discuss your return through email. If you have any queries, please contact our customer services team through our email This email address is being protected from spambots. You need JavaScript enabled to view it.

The address for sending goods back is: 

1st Floor, unit 7, Crown Yard
Bedgebury Road 
Kent TN17 2QZ 

Please include a note with your order number, full name, email address and delivery address and we will take care of the rest.

Once we have received your order, your items will be processed which can take up to 5 working days. Once your item has been confirmed as being in its original condition, we will process a refund to your original payment method. It can take up to 3-5 business days to process your refund depending on your bank, so please contact them if you need any more information on this.

Unfortunately we are unable to cover the cost of shipping your item(s) back to the given address.

Willow & Wilde Designs are not liable for any import or customs duties that your country may impose.

If the shipping service is unable to deliver your item(s) your package will be returned to our warehouse and you will receive an automatic refund once your item(s) have been processed by our team. If you wish to reorder your items, you can do this via our website. Please check your address is entered correctly and select tracked shipping to avoid your item(s) being undeliverable. 


Unit 9, Honeycrest Industrial Estate,
Lodge Road, Staplehurst,
Kent TN12 0RX

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Willow & Wilde Designs